Conversations
Every Intercom conversation becomes one note in HubSpot, holding the full transcript.
- Logged on the contact and their company
- Contacts created by email if they’re new
- Updated in place if the conversation picks back up
Every Intercom conversation, right on the HubSpot record
Your team sees each customer’s chats and tickets without leaving HubSpot
How it works
Set up in a couple of minutes.
Install in HubSpot
Add Support Sync to your HubSpot account. It asks for access to contacts, companies and tickets.
Connect Intercom
From the app’s settings in HubSpot, sign in to Intercom and approve read-only access.
Work from HubSpot
Chats and tickets keep syncing on their own, and Sync now pulls in the latest whenever you want it.
What syncs
Support history where your team already works.
Tickets
Every Intercom ticket becomes a HubSpot ticket on the same contact and company.
- Stage follows the Intercom ticket’s state
- Links back to the conversation in Intercom
Company card
An Intercom card on each company record sums up support across all of its people.
- Open and recent conversations
- Open tickets
- When you last heard from them
Read-only
Nothing changes in Intercom.
Support Sync never replies to, edits or closes anything in Intercom. It only reads conversations, people and companies. Its access tokens are stored encrypted, and disconnecting from the app’s settings deletes them.